Shoei88 Privacy Policy – Member Personal Data Protection

Shoei88 collects various types of information from members to ensure the platform operates smoothly and securely. The following are the categories of data we collect:

Data you voluntarily provide during registration, identity verification, or when contacting our support team will also be stored and used for the relevant purposes.

Shoei88 uses collected data solely for legitimate purposes related to the delivery of our services. The following are the primary purposes for data use:

• Account Management: Create, verify, and maintain your member account.
• Transaction Processing: Process all deposits and withdrawals securely and accurately.
• Platform Security: Detect and prevent fraudulent activity, money laundering, and platform abuse.
• Legal Compliance: Fulfil KYC, AML, and other applicable legal and compliance obligations.
• Service Improvement: Analyse usage patterns to improve platform quality and user experience.
• Service Communications: Send account notifications, security alerts, and important transaction information.
• Marketing (With Consent): Send promotional offers and platform updates to members who have given their consent.

Shoei88 does not sell, rent, or disclose members' personal data to third parties for marketing purposes without the member's explicit consent. However, under certain circumstances, we may share data with the following parties:

• Payment Service Providers: Information required to process transactions is shared with certified payment processors who are bound by strict confidentiality agreements.
• Technical Service Providers: Infrastructure and cloud service providers that support our platform operations, all subject to data processing agreements compliant with industry standards.
• Regulatory Authorities: Where required by law, court order, or regulatory authority, we will disclose the necessary information in accordance with such legal requirements.
• Fraud Investigation: In cases of suspected fraud or illegal activity, relevant information may be shared with law enforcement agencies.

All third parties who receive Shoei88 member data are required to comply with data protection standards equal to or higher than those we apply ourselves.

Shoei88 uses cookies and similar tracking technologies to enhance the user experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as they are essential to platform operations.
• Performance Cookies: Collect information on how members use the platform (e.g., frequently visited pages) to help us improve functionality and content.
• Functional Cookies: Remember your preferences such as display language and personal settings so you do not need to reconfigure them each time you access the platform.
• Analytics Cookies: Helps us understand aggregated usage patterns for the continuous improvement of the Shoei88 platform.

You can manage cookie settings through your internet browser. However, disabling certain cookies may affect the functionality and user experience of the platform.

Shoei88 invests seriously in security infrastructure to ensure members' personal data is always protected. The security measures we implement include:

• Data-in-transit encryption using industry-standard 256-bit TLS/SSL protocols.
• Data-at-rest encryption for all sensitive information stored in our databases.
• Strict role-based access controls — only staff with a legitimate need may access specific data.
• Periodic security audits by independent third parties to identify and address any vulnerabilities.
• 24/7 monitoring of abnormal activity that may indicate intrusion attempts or unauthorised access.
• A clear incident response procedure to ensure any data breach is addressed promptly and members are notified in accordance with legal requirements.

Shoei88 retains members' personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.

• Active Account Data: Retained for the duration of the active account and for a specified period after account closure to meet legal and audit requirements.
• Transaction Records: Retained in accordance with applicable financial and tax regulations, typically for seven years.
• Security Logs: Retained for a sufficient period for security investigation and audit purposes.
• Marketing Data: Retained until you withdraw consent to receive marketing communications.

Upon expiry of the defined retention period, personal data will be securely deleted or anonymised in accordance with industry-standard procedures.

As a Shoei88 member, you have the following rights regarding your personal data. Contact our support team to exercise any of these rights:

The Shoei88 platform is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we find that personal data has been collected from someone under the age of 18 without proper age verification, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who become aware that their child has registered on our platform are encouraged to contact our support team immediately.

The Shoei88 platform may contain links to or integrations with third-party services such as payment providers and game providers. Shoei88 is not responsible for the privacy practices of any such third-party websites or services.

Every third-party provider integrated with the Shoei88 platform has undergone our vetting process and is required to meet the minimum data protection standards we set. Nevertheless, we encourage you to independently review the privacy policy of each third-party service you use.

Shoei88 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to members via in-platform notifications or email at least 14 days before taking effect, except in urgent circumstances requiring immediate action.

The latest version of this Privacy Policy is always available on this page, with the most recent revision date noted at the top. We encourage you to review this page periodically so you are always informed of how we protect your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact our Privacy & Data Protection team through the following channels:

• Support Email: [email protected]
• Response Time: We aim to respond to all privacy-related enquiries within 72 working hours.
• Official Request: For formal requests such as data deletion or data export, please contact us via email with your account number and request details.

We take every privacy complaint and request seriously. Our team will handle each case thoroughly and professionally to ensure your privacy rights are fully respected.